
Good Practice Information: Induction - a volunteer's first day
All volunteers should have an induction that is appropriate to their level of involvement. This may be a fairly basic for volunteers engaged in short term or one off volunteering projects; but for volunteers with regular involvement, the induction should aim to prepare them fully for their role. A well structured induction programme can help ensure that a volunteer is fully informed about the tasks that are expected of them and able to voice any doubts or concerns. Producing an induction checklist should help ensure the volunteer received the relevant information.
While information given at the induction may vary according to the role, it could involve:
- Giving a tour of the workplace including all the areas that are available to the volunteer, such as the kitchen facilities, toilets and offices.
- Introducing a volunteer to the person that he or she should report to, this could include staff members and other volunteers working within the organisation.
- Giving a brief history of your organisation and its mission plus an overview of the services you provide.
- Going over the roles of other volunteers within the organisation.
- Describing the clients that are served by your organisation.
- Explaining the meaning of confidentiality and stress its importance.
- Giving a health and safety tour of the organisation and highlight any possible risks (health & safety should be considered mandatory).
- Showing the volunteer their designated place of work.
- Giving details of the procedures for reimbursement of expenses and other required reports or forms if this is necessary.
- Showing procedure for using phone, fax and internet if necessary.
- Demonstrating any other equiupment that the volunteer is likely to use such as computer, fax, shredder or photocopier.
- Giving emergency phone numbers and obtaining contacts for volunteer in case of emergency.
Source: Volunteering toolkit for organisations in Sunderland. Section 6. Page 18.
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